@can('Ticket Delete') @endcan @cannot('Ticket Delete') @endcannot @php $i = 1 @endphp @foreach ($gtickets as $tickets) @if($tickets->myassignuser_id == null && $tickets->selfassignuser_id == null) replystatus == 'Replied'? 'class=bg-success-transparent': ''}}> @endif @endforeach
{{lang('Sl.No')}} {{lang('Ticket Details')}} {{lang('User')}} {{lang('Status')}} {{lang('Assign To')}} {{lang('Actions')}}
{{$i++}} @if(Auth::user()->can('Ticket Delete')) @else @endif
@if($tickets->ticketnote->isEmpty()) @if($tickets->overduestatus != null)
{{$tickets->overduestatus}}
@endif @else
{{lang('Note')}}
@if($tickets->overduestatus != null)
{{$tickets->overduestatus}}
@endif @endif {{$tickets->subject}}
  • #{{$tickets->ticket_id}}
  • {{$tickets->created_at->timezone(Auth::user()->timezone)->format(setting('date_format'))}}
    • @if($tickets->priority != null) @if($tickets->priority == "Low")
  • {{lang($tickets->priority)}}
    • @elseif($tickets->priority == "High")
  • {{lang($tickets->priority)}}
    • @elseif($tickets->priority == "Critical")
  • {{lang($tickets->priority)}}
    • @else
  • {{lang($tickets->priority)}}
    • @endif @else ~ @endif @if($tickets->category_id != null) @if($tickets->category != null)
  • {{Str::limit($tickets->category->name, '40')}}
    • @else ~ @endif @else ~ @endif @if($tickets->last_reply == null)
  • {{$tickets->created_at->diffForHumans()}}
    • @else
  • {{$tickets->last_reply->diffForHumans()}}
    • @endif @if($tickets->purchasecodesupport != null) @if($tickets->purchasecodesupport == 'Supported')
  • {{lang('Support Active')}}
    • @endif @if($tickets->purchasecodesupport == 'Expired')
  • {{lang('Support Expired')}}
    • @endif @endif
{{$tickets->cust->username}} @if($tickets->status == "New") {{lang($tickets->status)}} @elseif($tickets->status == "Re-Open") {{lang($tickets->status)}} @elseif($tickets->status == "Inprogress") {{lang($tickets->status)}} @elseif($tickets->status == "On-Hold") {{lang($tickets->status)}} @else {{lang($tickets->status)}} @endif @if(Auth::user()->can('Ticket Assign')) @if($tickets->status == 'Suspend' || $tickets->status == 'Closed')
@if($tickets->ticketassignmutliples->isNotEmpty() && $tickets->selfassignuser_id == null) @elseif($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassignuser_id != null) @else @endif
@else @if($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassignuser_id == null)
@else
@if($tickets->ticketassignmutliples->isNotEmpty() && $tickets->selfassignuser_id == null) @if($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassign == null) @else @endif @elseif($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassignuser_id != null) @if($tickets->ticketassignmutliples->isEmpty() && $tickets->selfassign == null) @else @endif @else @endif
@endif @endif @else ~ @endif 		@if(Auth::user()->can('Ticket Edit')) @else ~ @endif @if(Auth::user()->can('Ticket Delete')) @else ~ @endif